This helps to keep these products separate from the rest of your shopping. We operate a Think 25 policy, so you may be asked to show ID to prove you are over 18 when purchasing age-restricted products, such as matches, tobacco, alcohol and medicines.Īlthough we’re removing non-essential bags from online orders, for health and safety reasons we’ll continue to use red plastic bags for meat, fish and some household cleaning products. You’ll be given a time frame when you book your slot based on your chosen Whoosh store.

For hospitals or other public addresses, it is at the rider’s discretion to deliver to the front door or not.Īfter you’ve placed your order, just check the Tesco Grocery & Clubcard app or the groceries home page to see delivery updates. For business addresses, we’ll deliver to the ground floor communal area/entrance. However, we may deliver to the property’s main entrance if the driver believes it’s unsafe or impractical to deliver to your front door. Depending on the size of your order, we'll deliver by bike, motorcycle or car, and you’ll be sent a link via text to keep track of your order.įor apartment blocks, we’ll try to deliver to the front door of your flat.

You'll be able to track your order via text notifications from the suppliers. We use third-party suppliers to deliver your order. As we deliver within 60 minutes, you can’t change or cancel your order after you've checked out.

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